Service

I took on a job I thought that I liked a service I have to provide to rescue poor folk who have had a mishap in their cars by Britain’s roadside. For many long years I have done really well and I feel it is me who knows best, if it wasn’t for me and my colleagues alike then our Company would cease to exist! Do I really believe what my boss says to me that our profits went on a decline and that losing our way we would go bust one day and surely, that’s their job, not mine. The problems you see are theirs; it’s not me, they’re caused by those people inside. If you left it to me and let us run free we’d be happy and bring back our pride. They said we must change, yes, alter our ways, our customers wanted much more. I’ve been here for years and I know I know best, I told them “I’ve heard it before”. Now there’s targets they’ve set and I’m asked everyday does my role really help to provide a reason for me to remain on their pay, do I do what we need to survive? Our Company now makes a profit I’m told but I groan and complain everyday, I’m good don’t you know, ‘I’ really think so, why check ….Cos’ it best just ‘my way’. The rules are quite clear I must just do my job, I’m expected to now get in line and give to my customer, colleagues and boss what they ask and meet their needs not mine. I now see it’s my role to provide what they say, though sometimes I may disagree, I really must try, to stop judging them and look so much closer at me. If they make a mistake and I know that they will and I’m sure it will show with hindsight, I’ve got to accept that I’ve often been wrong ……even when I was sure I was right. Ivor G Davies